Our Team

Our team of professionals work to WOW you each & every day!
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Our Team

Excellence in Teamwork

Our expert staff is the cornerstone of our success. By combining the latest and best industy data and resources with proficient, knowledgeable and seasoned professionals, we pinpoint your needs and meet them swiftly and effectively.
Proficient administration begins with plan implementation. We provide fundamental insurance company administrative, procedural and protocol training within the first 30 days of the plan's effective date and on-going administrative support thoughout the plan year, including:

  • A dedicated service representative for inquiries related to benefits, plan provisions, member eligibility, claims and claim appeals... with same day priority responses and detailed client history logs for transaction accuracy.
  • Customized enrollment services including: enrollment meetings and personalized benefit statements designed to educate and enhance employee awareness and appreciation of the benefits program.
  • Annual Benefits reviews and analysis that include recommendations on ways to keep your benefits package relevant as your business evolves.

Service Team

Highly structured, our Linden Advantage Customer Service Plan ensures consistent, expedient and thorough results. It is strategically designed to keep employers current with industry trends, maximize employee productivity, optimize benefit plan performance though education, assist with operational questions and provide prompt, accurate responses.
This means that phone calls are returned the same day, with priority treatment. Inquiries are handled immediately, and you will deal directly with your designated Customer Service Representative. Our premier status provides your customer service representative with access to top level insurance company personnel to assist with any issues which may arise.

Our promise...

  • Respond to client service needs within one day
  • Investigate claim and administration inquiries
  • Provide personalized guidance to administrator
  • Advise on current regulations and ever-changing benefits laws
  • Provide guidance on proper human resource procedures

Sales Team

Our dedicated, experienced professionals are your partners through each step of customized plan design, enrollment, implementation and on-going maintenance.

Our unique process...

  • Ensures quality benefits, while maintaining cost effectiveness
  • Offers innovative solutions to match client objectives
  • Coordinates sales & renewal process
  • Negotiates the most competitive premium levels
  • Provides benefits review and market analysis and strategies
  • Coordinates enrollment meetings & benefits announcement
  • Monitors the progress of the benefits plan thoughout the year
 
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